Returning Your Purchase
Your happiness is our priority! We hope that you are pleased with your purchase, but understand that returns are necessary at times. For this reason, we want to make the return process as easy as possible.
Please note that due to the medical nature of our products, Aeroflow Direct does not accept returns on any product that has been open or used. An open product is considered one where the seal or product packaging has been broken or opened.
How to Return Purchased Items
If you are not 100% satisfied with your purchase, Aeroflow Direct will offer a full refund on most items.
To return your product for a full refund, please contact us at 844-276-5588 within 10 days of receipt of your purchase. Please allow up to two weeks for credit card refunds.
Aeroflow Direct will only pay return shipping for damaged or incorrect items. If you received an incorrect item please call Aeroflow Direct at 844-276-5588 and we will work with you to exchange the item.
To qualify for a full refund:
- Product must be clean, unused and in its original packaging
- Items must be returned within 30 days
- Call Aeroflow Direct at 844-276-5588 to begin the returns process. You will be issued a return authorization for your package to return it to our distributing vendor.
- In order to receive your refund, you will need to wait on the return authorization, and we must receive confirmation that your product has been shipped via return authorization back to our vendor.
To send a return, you must have a return authorization number associated with your purchase. Please call us at 1-844-276-5588, Monday – Friday 8am to 5pm EST to obtain a return authorization number and a return address ahead of mailing back your purchased items. Please note that not all returns go to our corporate warehouse. We will give you the return address at the time of authorization.
Items purchased are not warranted through Aeroflow Direct. Please refer to the manufacturer’s guidelines for all warranty information.